SHIPPING
UK
FREE Tracked UK delivery on orders over £50.
£3.95 Tracked Standard Delivery for orders below £50. Please allow 3-5 working days once despatched.
USA & Canada
Due to the pandemic, we're currently unable to ship internationally. We'll be back soon! :)
Custom & Import Fees
If you are placing an order from outside of the UK, you may be subject to import custom fees upon delivery.
Rest of World
As these charges differ from country to country, we recommend contacting your local customs office or emailing our Help team at orders@vyablebeauty.com prior to ordering so you're not surprised by any unexpected delivery charges.
Refusing to pay customs
IMPORTANT: Any import or customs duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient on receipt of the parcel. If you choose to refuse the customs fee and the parcel is returned back to Vyable Beauty, a shipping & handling fee will be deducted from your refund.
RETURNS
We want to make sure you're super happy with your experience, so if you believe there is something wrong with your order (we try our best, but we're a small team and sometimes we make mistakes!). Please contact our team at orders@vyablebeauty.com and we will look into it for you ASAP.
365 Day No-Fuss Returns
We believe in the power of conscious beauty (we try everything before we stock it), so only want to bring you the best out there. For that reason, we have a 365 day no-fuss returns policy. If you think the product you ordered doesn't work with your skin, we kindly ask that you consider donating it to a loving friend or family member (this helps the planet, as we can't resell something that has been used 😔).
If you truly don't love what you ordered, let our Happiness Team know by email at customercare@vyablebeauty.com who will issue our returns address.
Once a return has been received, we will process a refund within 12 days.
Please be sure to always read the full ingredients list, suitability information and directions of use on the product description before placing your order as we cannot accept returns, liability or process refunds due to skin conditions or allergic reactions.
